CRM
SureERP CRM module offers complete control over the process of
building and nurturing customer relationships using a comprehensive database. This in turn supports and improve sales and
customer service processes.
Sales management:
SureERP CRM module records and archives every step during the process of working with customers, allowing management to oversee and evaluate the performance of each salesperson as well as of the whole sales process.
Marketing campaign management:
The module supports multi-channel marketing campaigns: email-marketing, tele-marketing, customer conventions, etc. Management is kept updated throughout each campaign to better evaluate its return on investment rate.
Call center:
SureERP CRM can be integrated with call centers, allowing operators to access customer information, their transaction history, as well as to utilize the system knowledge base to quickly resolve customer inquiries, improving customer service.
Online service:
Customers can access SureERP CRM online via mobile devices to place order, inquire transaction history, sales policies, accumulated points, etc.
Call center system topology
BENEFITS:
Complete, consistent, easy to use and easy to update customer database.
Evaluate sales performance by recording the entire customer interaction process.
Control cost and evaluation performance of marketing campaigns.
Improve customer service using call center.
Integrated with HR module to calculate pay and commission by sales or KPI.
