REMARKABLE FEATURES

The mission with Customer Engagement solutions from Microsoft Dynamics is to enable companies to deliver amazing customer experiences via intelligent customer engagement. We provide end-to-end customer engagement solutions so that companies can deliver customer experiences that are personalized, proactive and predictive. Companies can:

• Personalize customer experiences by creating end-to-end, outcome-focused journeys that engage customers at the right time and place with the right message.
• Create proactive experiences by determining the next best interaction with your customer based on context.
• Make customer engagement predictive by using analytics, internal and external data to identify patterns and predict outcomes.