The way customers interact with businesses has fundamentally changed. Today's customers are ubiquitously connected via mobile devices, plugged into their social network, and doing their own research. This means that the usual methods of doing business are no longer working. The sophisticated and more demanding customers of today expect to be engaged in new ways.
To continue to sell effectively, salespeople must adapt. The new way of selling requires salespeople to become trusted advisors, so it is even more critical to maximize sales productivity and free up time to engage customers with relevance. Microsoft's Sales solution helps sales professionals transform into top performers who are highly connected and collaborative by surfacing the right information at the right time no matter where they are so they can engage their customers in meaningful ways to deepen relationships while growing the business.
In order to help salespeople be more productive and deliver amazing customer experiences, we are pleased to deliver the following features: