CRM Management
Tightly manage information and working process, marketing activities to increase sales and serve customers better.
Manage business activities
- CRM support
enterprises collect, follow and manage business activities, especially sales
opportunities.
- Manage
sales process at difference periods and tighly manage transactions between
employees and customers.
- Follow the
management of customer services
Support to build strategies
Manage
marketing campaigns: Email marketing and customers services.
Measure customer satisfactio
Business activities
- Manage
potential customer’s information
- Manage sales
opportunities
- Manage
transaction history
- Manage
quotations and contracts
- Manage
appointments with customers
- Remind
calendars for employees
- Plan
customer care schedules
Marketing
- Manage list
of target customers
- Manage
marketing campaigns
- Manage
email marketing campaigns
- Sending
email marketing
- Record
customer feedbacks
- Measure the
effectiveness of each marketing campaign
Customer care
- Manage
customer care history
- Control
customer feedbacks about products and services
- Manage
customer care activities
Call center
- Regulate
incoming and outgoing calls
- Present
customer information when receiving incoming calls
- Record
incoming calls
- Supervise
agents
- Making a
list of calls
Report
- Report the
list of existing customers
- Weekly,
monthly, quarterly and yearly report the list of new customers
- Report
employee’s schedules
- Report the
list of potential customers
- Create
charts and graghs about customer quantity (increasing or decreasing)
- Report
customer debts
- Report
products used by customers
- Report
marketing campaign to customers
- Report the
list of employees who take in charge of customer care.