AccNetC-ERP
Thứ 6, Ngày 09/01/2015, 12:00
CRM Management
09/01/2015
CRM Management

CRM Management

 

Tightly manage information and working process, marketing activities to increase sales and serve customers better. ​

AccNetc for ERP Trading-CRM.JPG
 

 

Manage business activities

  • CRM support enterprises collect, follow and manage business activities, especially sales opportunities.
  • Manage sales process at difference periods and tighly manage transactions between employees and customers.
  • Follow the management of customer services

Support to build strategies

Manage marketing campaigns: Email marketing and customers services.

Measure customer satisfactio

Business activities

  • Manage potential customer’s information
  • Manage sales opportunities
  • Manage transaction history
  • Manage quotations and contracts
  • Manage appointments with customers
  • Remind calendars for employees
  • Plan customer care schedules

Marketing

  • Manage list of target customers
  • Manage marketing campaigns
  • Manage email marketing campaigns
  • Sending email marketing
  • Record customer feedbacks
  • Measure the effectiveness of each marketing campaign

Customer care

  • Manage customer care history
  • Control customer feedbacks about products and services
  • Manage customer care activities

Call center

  • Regulate incoming and outgoing calls
  • Present customer information when receiving incoming calls
  • Record incoming calls
  • Supervise agents
  • Making a list of calls

Report

  • Report the list of existing customers
  • Weekly, monthly, quarterly and yearly report the list of new customers
  • Report employee’s schedules
  • Report the list of potential customers
  • Create charts and graghs about customer quantity (increasing or decreasing)
  • Report customer debts
  • Report products used by customers
  • Report marketing campaign to customers
  • Report the list of employees who take in charge of customer care​.
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TYPICAL CUSTOMERS
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