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Phase 1: Envisioning

• Besides determining what customers want and require, consultants help them understand the risks, challenges and benefits from the information system.
• Evaluate the feasibility of the project in question, determine financial benefits before and after the implementation of the new system.

Phase 2: Planning

• Both parties describe and analyze requirements, set conditions in the tables of specifications and schedules.
• Consultants find out about requirements and current processes, then propose future processes for the new system.
• Analyze the differences after the implementation and describe the benefits coming from the new system.
• Form the joint project team. Establish policies on project management, communications management and implementation methods.

Phase 3: Developing

• Installation on a trial basis.
• System configuration
• Draw up a document about the system configuration and a user manual.
• Construct possible scenarios.
• Classify users into groups: Managers, key users, end users.
• Train the first two groups in operating the system and help the second group (key users) train end users. Technical consultants will develop more features within the project.

Phase 4: Stabilizing

• Conduct the first trial run, use the results to adjust the system configuration and processes.
• Conduct the second trial run, compare the results with the requirements.
• Correct errors to optimize resources.
• Run the system officially (consultants will offer technical assistance on request).
• Help users check official data, compare the results with the previous system.

Phase 5: Delivery

• Consultants will deliver the user manual, all the documents about project management, business processes, technical specifications and train local IT experts in operating the new system.
• In the initial stage, consultants continue technical assistance by phone, fax, e-mail or on-site.
• Customers master the system and processes, so the project is finished.

Main steps in the implementation of software projects:​