AccnetC-For-BI
Thứ 6, Ngày 09/01/2015, 17:00
Support & Maintenance
09/01/2015
Support & Maintenance

Lac Viet Service includes technical support and maintenance:

As professional and technical requirements have been met, the important factor to satisfy the end users is the support and maintenance service. Understand that, Lac Viet has built the support service systems to bring our customers best benefits.

The technical service and maintenance of AccNet are always done quickly, efficiently through a variety of forms: phone (hotline), email, AccNet website, support site, helping customers reach the technical support as quickly as possible.

Along with that is a team of highly specialized AccNet technical advisors who have a profound knowledge of software products and professional competence, are appreciated for professional service style, enthusiasm, and dedication.

In addition, Lac Viet also has a free software warranty policy in the first year and commit to continuing to maintain and upgrade for the following years, and ensure to update new features when changes are made in accordance with the provisions of Ministry of Finance, and Tax office.

Quarterly, technicians will arrive to maintain, survey and discuss with customers. In addition, the company is ready to send technical staff to assist in emergencies.

Lac Viet also applies Remote Services in maintenance, helping the maintenance to flow quickly and easily. Besides, the company has maintained regular contacts with customers to grasp the service performance information, as well as timely gives advice, repairs when unwanted situation happens, makes businesses secure when using the service solutions in their companies.

1. To receive information:

Maintenance service – 01

We have a Call Center - the focal point of the entire record needs and opinions of customers.

Please call us:

      Hotline: (084) 08 38 444 929

      Fax: (084) 08 38 422 370

      Email: cs@lacviet.com.vn

Working time: Monday – Friday, from 8:00 to 18:00

Response time: less than 04 hours when receiving customers' opinions via document, fax or phone.

2. Handling:

  • Directly with customers or via Teamviewer.
  • Time to resolve the problem: within 12 hours.
  • In case of software errors cause the system to stop, Lac Viet commits to resolve the issue not more than 03 working days.

3. Errors resolved

  • Technical support staff will notify the customers after the error is resolved.
  • Call Center Department will contact and receive customers' opinions about the error handling process.
  • In addition, customers can visit the error handling process at each customer's site (error information, content, who resolved the error, completion time, resolved place...)​
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